KURODA, Hana. Process Reengineering in Customer Service Operations: Maximizing Quality and Speed. Journal of Quantum Science and Technology (JQST), [S. l.], v. 3, n. 3, p. Jul (6–10), 2026. Disponível em: https://www.jqst.org/index.php/j/article/view/420. Acesso em: 10 jul. 2026.